Privacy Policy

What Information We Collect

We collect personal information when you:

• Register on our website

• Place an order (as a guest or account holder)

You may browse our website anonymously at any time.

How We Use Your Information

We use your information to:

• Process and fulfil orders

• Improve customer service and technical support

• Personalise your shopping experience

• Administer promotions or events

• Maintain our customer database

• Send marketing emails (you may unsubscribe at any time)

We do not sell, trade, or share your personal information with third parties, except where required to deliver your order or service.

Data Retention

• Transaction records are anonymised after 7 years.

• Accounts are removed after 7 years of inactivity.

• Marketing data is retained until you opt out.

How We Protect Your Data

We use electronic and physical security measures, including encryption.
All card payments are processed securely by third-party providers.
We do not store payment details.

Access to personal data is restricted to authorised employees and trusted service providers (such as website hosting partners), strictly for operational purposes.

Your Consent & Rights

By using our website, you consent to this Privacy Policy and our Terms & Conditions.

You may withdraw your consent at any time by contacting us. Where possible, we will anonymise your personal data upon request.

Changes to This Policy

Any updates to our Privacy Policy will be posted on this page.

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Unsolicited Email (Anti-Spam) Policy

We only send marketing emails to customers who:

• Have purchased from us, or

• Have opted into our mailing list

You may unsubscribe at any time using the link in our emails.

We do not sell or share email addresses.

Spam is defined as unsolicited bulk email sent without prior consent.

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Cookie Policy

What Are Cookies?

Cookies are small data files stored on your device to improve website functionality and user experience. They do not personally identify you.

How We Use Cookies

We use cookies to:

• Analyse website traffic

• Improve site performance

• Maintain essential site functions (e.g. session management)

Some cookies are provided by trusted third parties for analytics purposes. These are used only to improve our services.

Managing Cookies

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

For general guidance on managing cookies, please visit aboutcookies.org.